Frequently Asked Questions
FAQ
Application Process
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We have to review all applications for responsible lending, but you must:
- Be 18 years of age or older
- Have a valid bank statement you can upload and show us 90 days of history
- Be an Australian citizen, permanent resident or have a valid Australian Visa
- Have a mobile phone and email address so we can communicate with you
No. We are 100% online and it’s a very simple process. So click here to get started. If you get stuck, send us an email to customerservice@cashdirect.com.au and a friendly team member will help you out.
Yes! You can qualify for a small loan of between $200 to $2,000. We need to assess your application based on your income level, and that can be from Government benefits. We don’t think that should stop you from having access to a small loan solution to get you through a tough spot. You may can also qualify for an unemployed loan or even student loan.
Yes! We just need to make sure you have evidence of stable income and affordability based on a 90 day bank statement. For medium and larger loans, we would likely require some form of security.
If you are currently in bankruptcy, we are unable to process your application. If you have previously been bankrupt, we would need to assess your application based on your situation.
If you are currently in a Part 9 Debt Agreement, we are unable to process your application.If you have previously been in a Part 9 Debt Agreement, we would need to assess your application based on your situation.
New Customer:We do ask a bit upfront to get you started. You’ll fill out our online application which takes just a few minutes. To get started we also require:
- Upload a 90-day bank statement showing evidence of your income and budget
- If you receive Centrelink benefits, you will also need to upload your Centrelink Income Statement in the same process
- We will need you to provide a copy of some ID, like a driver’s licence, Medicare card or passport
- We will do a short onboarding call with you to get you set up, and may ask for additional information if necessary, for the approval process
Yes. When you complete your application, you will receive instructions on how you can supply your bank statement. If you need help, just email us at customerservice@cashdirect.com.au
As we review your application, we may in some cases need to verify references provided, including employer. We don’t do this for our existing customers, once they are set up. In any case, our team are trained to be discreet and will never disclose personal information about you or your loan application.
Yes, we are 100% online, so you can apply any time that suits. We may not resolve your application until the opportunity arises for our team during our business hours, which are:9am to 8pm – Monday to Friday10am to 8pm – Saturday11pm to 8pm – Sunday
Start with what you need and make sure it’s an amount you feel comfortable with repaying, based on your preferred loan term. We will then review and may reduce the amount to meet our Responsible Lending guidelines.Please note, that if > 50% of your income is from Centrelink, you can only borrow an amount where your repayments do not exceed 10% of your income. Example: If you receive $2,000 per month from Centrelink, your loan repayments cannot be more than $200 per month.For first time customers, we typically lend a little less, but can consider an increase once you have repaid your first loan. For example, if you are on Centrelink benefits, you can only borrow $1,000 maximum, but this could go to $2,000 as an existing customer.
If > 50% of your income is from Centrelink, you can only borrow an amount where your repayments do not exceed 10% of your income. Example: If you receive $2,000 per month from Centrelink, your loan repayments cannot be more than $200 per month.For first time customers, we typically lend a little less, but can consider an increase once you have repaid your first loan. For example, if you are on Centrelink benefits, you can typically only borrow $1,000 maximum, but this could go to $2,000 as an existing customer.
Here are some common trouble shooters:
- Check your mobile number: just enter your mobile number starting with the 4
- Check your email: Just re-read your email to make sure it’s accurate
- Your bank statement upload: make sure you have entered your internet banking details and password correctly. Also make sure you have chosen the right bank
- Your Centrelink upload: This can go down from time to time. If this happens, just skip this part and we can review manually during your application process.
You’re now a Cash Direct member! You’ll have your own online account to manage your online loan, or your phone loan.Your next step is to just sign your electronic loan contract that we’ll send to your email address and you can sign on your phone, tablet or desktop. Once that is signed and your bank details are verified, your funds will be transferred to your account. This can be done in 60 seconds for most of our customers or at the next round of banking.If you need help, email us at customerservice@cashdirect.com.au
If we can’t help you this time, others may still be able to offer you a loan. If we think another lender can help you, we’ll let you know. Please note, we all have to follow a Responsible Lending guidelines framework to make sure we don’t lend money to those that can’t afford a loan.
The bank transfer will commence as soon as we receive your signed electronic contract and you have verified your bank details.Please note, once transferred, it will depend on your bank as to how soon you see the funds. For some banks it can take up to 24 hours for the funds to show in your account.
FAQ
Existing Loan
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Cash Direct small cash loans in Australia.
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It’s very easy and getting much easier now we know you! All you need to do is follow these steps:
- Login to your account by clicking the orange Existing Customer Login button on our website at www.cashdirect.com.au
- Then, enter your email address and password for your account. It’s easy to reset if you’ve forgotten
- Once in your account, just click new loan application button and tell us how much you want to borrow and for how long
- We will then get an updated Bank statement from you and finalise your loan terms
- You then need to sign from your phone or computer the eSign Live contract
- We’ll transfer the funds to your bank account
If you need another loan, just login and apply. Generally, we have a one loan policy. So, we prefer you pay out your existing loan before we allow another. In some circumstances we can consider a loan consolidation with your existing loan and others you may have.
You will need to make a request to do so. Reach out to us at customerservice@cashdirect.com.au with your new bank account details and we can help update your Cash Direct account.
We typically initiate the direct debit payment in our system late in the day on your nominated payment day, (or the next business day following a weekend day). However, we can’t control when your bank will process the direct debit. If it is coming out too late or early, please email us at customerservice@cashdirect.com.au or call us on 0488841177 so that we can assist.
Yes. You will incur a $40 missed payment fee. Further, that repayment is pushed out, so your loan is outstanding for a longer period which adds additional fees or interest expense.
Yes. You can make a repayment at any time. Please note that your schedule direct debits will continue to process on their due date.You can submit a direct debit request by using the orange “Make Additional Payment” button in your personal Cash Direct account.Or if you would prefer to make a cash transfer, please reach out to us at customerservice@cashdirect.com.au or 0488841177 and we will provide our Westpac bank details to make an electronic funds transfer from either a Westpac branch or your online bank account. Once you do, we can apply the payment to your loan and you will see the transaction in your personal Cash Direct account.
You will get a loan repayment schedule in your e-loan contract and your schedule can also be found on your personal Cash Direct account, which you can view from your phone. For each repayment, the money is taken from your bank account via a Direct Debit you have authorised as part of the sign-up process.
Yes. You can make an extra repayment at any time. Please note that your scheduled direct debits will continue to process on their due date.If you wish to make an extra repayment, you can submit a direct debit request by using the orange “Make Additional Payment” button in your personal Cash Direct account.If you would prefer to make a cash transfer, please reach out to us at customerservice@cashdirect.com.au or 0488841177 and we will provide our Westpac bank details to make an electronic funds transfer from either a Westpac branch or your online bank account. Once you do, we can apply the payment to your loan and you will see the transaction in your personal Cash Direct account.
Generally, you will see the amount of the repayment and our name Cash Direct Pty Ltd. You may also see a reference to our direct debit provider Zepto.If you are unsure about a payment, please reach out to us at customerservice@cashdirect.com.au or 0488841177
Simply login to your personal Cash Direct account and it will show your loan balance and remaining payments. You can also get a payout figure if you want to pay on that day, by reaching out to us at customerservice@cashdirect.com.au or 0488841177The payout figure may be less than the total loan outstanding as it will not include future interest and / or fees.
FAQ
Fees and Repayments
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A simple way of reviewing this is to look at the schedule. Add up all your loan repayments and compare that to the amount loaned. This will give you the dollar figure if you paid out to schedule.For our small loans, your costs are simply calculated against the initial loan amount:
- 20% Establishment Fee
- 4% Monthly Maintenance Fee
- Establishment Fee: $100
- Monthly Maintenance Fee: $20
- Total cost: $180
A simple way of reviewing this is to look at the schedule. Add up all your loan repayments and compare that to the amount loaned. This will give you the dollar figure if you paid out to schedule.For Medium and Large loans, you will be charged an Establishment fee of up to $500, and an annual interest rate of up to 48% depending on your credit profile. The interest is only applied against your outstanding loan balance, not your initial loan amount.
You will get a loan repayment schedule in your e-loan contract and your schedule can also be found on your personal Cash Direct account, which you can view from your phone. For each repayment, the money is taken from your bank account via a Direct Debit you have authorised as part of the sign-up process.
Yes. You can make an extra repayment at any time. Please note that your schedule direct debits will continue to process on their due date.If you wish to make an extra repayment, you can submit a direct debit request by using the orange “Make Additional Payment” button in your personal Cash Direct account.If you would prefer to make a cash transfer, please reach out to us at customerservice@cashdirect.com.au or 0488841177 and we will provide our Westpac bank details to make an electronic funds transfer from either a Westpac branch or your online bank account. Once you do, we can apply the payment to your loan and you will see the transaction in your personal Cash Direct account.This can be done to pay your loan out earlier or make a catch-up payment.
The only extra fee will be a missed payment fee. This is $40 for missing a scheduled payment. Further, that repayment is pushed out, so your loan is outstanding for a longer period which adds additional fees or interest expense.
FAQ
Other Questions
Find quick answers to common questions about
Cash Direct small cash loans in Australia.
Safe & Secure
Your data is
100% protected
Quick Process
Simple, fast &
hassle-free
Here to Help
Support when
you need it
If you have a complaint about us, we want to speak to you and help you resolve it. Most of the time we can resolve through our Internal Dispute Resolution Process (IDR), and want to keep you as a happy long-term customer.To make a complaint, please email us at customerservice@cashdirect.com.auWe are a member of the Australian Financial Complaints Authority. If we cannot resolve your complaint, we will refer you to AFCA to help resolve this through an External Dispute Resolution process (EDR).
Identity theft is when someone is using your details to attain financial advantage in some way. This is loan fraud and a very serious matter. If this happens to you, please contact the police first and report the incident. Then let us know so we can help you and the police resolve the issue. Always protect your online accounts and ID, and never allow another person access to your bank or loan account.In the event of suspected fraud please call us on 0488841177 or email us at customerservice@cashdirect.com.au
If you are experiencing financial hardship, please reach out to us on 0488841177 or email customerservice@cashdirect.com.auWe will work with you to get through a tough period.We will ask you to complete a statement of financial position and explain your financial pressure points so we can help find a solution forward.A Statement of Financial Position is a secure online form that you can complete, which records key information on your current financial situation and how you propose to repay your debts. The form generally takes 10–15 minutes to complete.You need to know:
- what you earn
- what you owe
- what your living expenses are
- what you own.
A SACC is a Small Amount Credit Contract, a small loan. This has been defined by the National Consumer Credit Protection ACT (NCCP Act 2009) as having
- A credit limit or loan amount of $2,000 or less
- A loan term in the contract of at least 16 days but no longer than 1 year
- The debtor’s (borrower’s) obligations under the contract are not, and will not be, secured. It’s an Unsecured cash loan
A MACC is a Medium Amount Credit Contract, a medium loan. This has been defined in the National Consumer Protection Act (NCCP Act 2009) as having:
- The credit limit or loan amount of at least $2,001, but no more than $5,000
- The term of the contract is at least 15 days but no longer than 2 years
A LACC is a Large Amount Credit Contract, a larger loan. This has been defined in the National Consumer Credit Protection Act (NCCP 2009) as having:
- A credit limit of at least $5,000, but no more than $10,000
- The term of the contract is at least 13 months but no longer than 2 years