GET CASH DIRECT. FASTER!

Small Cash Loans within 60 minutes

Cash Loans From $200 to $2,000

beach_access Over 18
beach_access Australian Resident or Working Visa
beach_access Mobile and email contact
beach_access Regular income with validated bank account

FAQs
question_answer

Application Process

Existing Loan

Fees & Repayments

Other Questions

Existing Loan
Application Process
Do I qualify for a loan?

We have to review all applications for responsible lending, but you must:

  • Be 18 years of age or older
  • Have a valid bank statement you can upload and show us 90 days of history
  • Be an Australian citizen, permanent resident or have a valid Australian Visa
  • Have a mobile phone and email address so we can communicate with you 

We need to take your income level and budget, and other things in to account to make sure you can safely repay your loan.  The best way is to apply online to find out.

Can I apply for a loan by a phone call?

No.  We are 100% online and it’s a very simple process.  So click here to get started.  If you get stuck, give us a call on 1300 264 941 and a friendly team member will help you out.

Can I apply if I am on Centrelink?

Yes!  You can qualify for a small loan of between $200 to $2,000. We need to assess your application based on your income level, and that can be from Government benefits.  We don’t think that should stop you from having access to a small loan solution to get you through a tough spot. You may can also qualify for an unemployed loan or even student loan.

Can I apply if I am self-employed?

Yes!  We just need to make sure you have evidence of stable income and affordability based on a 90 day bank statement.  For medium and larger loans, we would likely require some form of security.

Can I apply if I’m bankrupt?

Possibly, but we would need to review your situation.  

We could offer you a small unsecured loan of $200 to $2,000.  If you are currently under a part 9 debt agreement, we may not be able to loan you any amount, or a much-reduced amount. 

If you have bad credit history, but have security, we can consider a medium or large loan of up to $10,000.  Bad credit can include credit defaults on your record, court judgements and summons, Part 9 debt agreements (paid out or agreed) and bankruptcy agreements. 

Can I apply if I’m currently in a Part 9 Debt Agreement?

Possibly, but likely a much lower unsecured amount, or a larger loan requiring security. We would need to review your situation.  We look at the status, including is it paid out.

If you are currently under a part 9 debt agreement an unsecured loan may not be possible, or at a much-reduced amount.  It will depend on your circumstances, and if it’s older or discharged, that makes it more possible to extend a loan to you.

If you have bad credit history, but have security, we can consider a medium or large loan of up to $10,000.  Bad credit can include credit defaults on your record, court judgements and summons, Part 9 debt agreements and bankruptcy agreements. 

What else do I need to provide in my application?

New Customer:

We do ask a bit upfront to get you started.  You’ll fill out our online application which takes just a few minutes.  To get started we also require:

  • Upload a 90-day bank statement showing evidence of your income and budget
  • If you receive Centrelink benefits, you will also need to upload your Centrelink Income Statement in the same process
  • We will need you to provide a copy of some ID, like a driver’s licence, Medicare card or passport
  • We will do a short onboarding call with you to get you set up, and may ask for additional information if necessary, for the approval process

Existing Customer

  • Not much, because we have it all pretty much
  • We will do an update of your latest bank statement, which we can help you do online
Can I upload or email my bank statements?

Yes, but for final approval, we do need a bank statement submitted through the secured banking service on our application form.  That also helps get your bank account set up so we can transfer you the borrowed funds and collect repayments. If you need help, just call us on 1300 264 941

Will you call my employer or other referees?

As we review your application, we may in some cases need to verify references provided, including employer.  We don’t do this for our existing customers, once they are set up. In any case, our team are trained to be discreet and will never disclose personal information about you or your loan application.

Can I apply outside of business hours?

Yes, we are 100% online, so you can apply any time that suits.  We may not resolve your application until the opportunity arises for our team during our business hours, which are:

8am to 5pm – Monday to Friday

Closed – Weekend

How much can I borrow?

Start with what you need and making sure it’s an amount you feel comfortable with repaying, based on your preferred loan term. We will then review and may reduce the amount to meet our Responsible Lending guidelines.

Please note, that if > 50% of your income is from Centrelink, you can only borrow an amount where your repayments do no exceed 20% of your income.  Example: If you receive $2,000 per month from Centrelink, your loan repayments cannot be more than $400 per month.

For first time customers, we typically lend a little less, but can increase once you have repaid your first loan.  For example, if you are on Centrelink benefits, you can only borrow $1,000 maximum, but this can go to $2,000 as an existing customer.

For a Centrelink Loan, what is the maximum I can borrow?

If > 50% of your income is from Centrelink, you can only borrow an amount where your repayments do no exceed 20% of your income.  Example: If you receive $2,000 per month from Centrelink, your loan repayments cannot be more than $400 per month.

For first time customer, we typically lend a little less, but can increase once you have repaid your first loan.  For example, if you are on Centrelink benefits, you can typically only borrow $1,000 maximum, but this can go to $2,000 as an existing customer.  

I am having problems with my application

If you’re stuck, call us on 1300 264 941

But here are some common trouble shooters?

  • Check your mobile number: just enter your mobile number starting with the 4
  • Check your email: Just re-read your email to make sure it’s accurate
  • Your bank statement upload: make sure you have entered your internet banking details and password correctly.  Also make sure you have chosen the right bank 
  • Your Centrelink upload: This can go down from time to time.  If this happens, just skip this part and we can review manually during your application process.

Always feel free to call us on 1300 264 941 or email us at customerservice@cashdirect.com.au

What happens once I’m approved?

You’re now a Cash Direct member!  You’ll have your own online account to manage your online loan, or your phone loan.  

Your next step is to just sign your electronic loan contract that we’ll send to your email address and you can sign on your phone, tablet or desktop.  Once that is signed, your funds will be transferred to your account. This can be done in 60 second for most of our customers or at the next round of banking.

If you need help, call us on 1300 264 941 or email us at customerservice@cashdirect.com.au

What happens if I don’t get approved?

If we can’t help you this time, others may still be able to offer you a loan.  If we think another lender can help you, we’ll let you know. Please note, we all have to follow a Responsible Lending guidelines framework to make sure we don’t lend money to those that can’t afford a loan.

When do I get the money?

The bank transfer will commence as soon as we receive your signed electronic contract.  If it is signed after 4pm on Monday to Thursday, it will need to be the next business day.  It will transfer at our next banking round. If it happens after 4pm on Friday or during the weekend, it will be Monday morning.  

Please note, once transferred, it will depend on your bank as to how soon you see the funds.  For some banks it can take up to 24 hours for the funds to show in your account.

Existing Loan
Existing Loan
How do I apply for a new loan?

It’s very easy and getting much easier now we know you!  All you need to do is follow these steps:

  • Login to your account by clicking the orange Existing Customer Login button on our website at www.cashdirect.com.au
  • Then, enter your email address and password for your account. It’s easy to reset if you’ve forgotten
  • Once in your account, just click new loan application button and tell us how much you want to borrow and for how long
  • We will then get an updated Bank statement from you and finalise your loan terms 
  • You then need to sign from your phone or computer the eSign Live contract 
  • We’ll transfer the funds to your bank account

Make sure you keep on top of your loan repayments and we’ll always put you in the Express Lane to get funds to you, when you need that help 

When can I apply for a new loan?

If you need another loan, just login and apply.  Generally, we have a one loan policy. So, we prefer you pay out your existing loan before we allow another.  In some circumstances we can consider a loan consolidation with your existing loan and others you may have.

How do I change my bank account?

You will need to make a request to do so and we will send you a link to update your bank account and direct debit authorisation.  It’s a very simple process and if you need help just call our friendly team on 1300 264 941

When do you take the payment from my bank account?

We typically take the payment from your account at around 4pm on the nominated payment day, or the next business day following a weekend day.  However, we can’t control when your bank will process the direct debit. If it is coming out too late or early, please call us on 1300 264 941 and we can adjust.

Do I get charged any fees if I miss one of my loan repayments?

Yes.  You will incur a $40 missed payment fee.  Further, that repayment is pushed out, so your loan is outstanding for a period which adds additional fee or interest expense.

Can I make up a missed payment?

Yes!  Please reach out to us at customerservice@cashdirect.com.au or 1300 264 941 and we can help you make up your payment by providing our Westpac bank details to make a transfer from either a Westpac branch or your online bank account.  Once you do, we can credit you any missed payment fees and avoid extra time cost on your loan.

How do the loan repayments work?

You will get a loan repayment schedule in your e-loan contract and can be found on your online account which you can view from your phone.  For each repayment, the money is taken from your bank account via a Direct Debit you have authorised as part of the sign-up process.

You can make up repayments missed or pay down earlier by paying separate amounts via an Electronic Funds Transfer process. 

Can I make an extra payment or pay my loan offer earlier?

For an extra repayment, please reach out to us at customerservice@cashdirect.com.au or 1300 264 941 and we will provide our Westpac bank details to make an electronic funds transfer from either a Westpac branch or your online bank account.  Once you do, we can credit your loan account and you will see the payment in your online account.

This can be done to pay your loan out earlier or making a catch-up payment.

What will payments look like in my bank account?

Generally, you will see the amount of the repayment and our name Cash Direct Pty Ltd.  You may also see a reference to our direct debit provider Split Pay.

If you are unsure about a payment, please reach out to us at customerservice@cashdirect.com.au or 1300 264 941

How do I know my payout figure, or how much I owe?

This is really simple, just login to our online account and it will show the remaining payments.  You can also get a payout figure if you pay on that day by reaching out to us at customerservice@cashdirect.com.au or 1300 264 941

The payout figure will be less than the total loan outstanding as it will not include future interest and / or fees.

Existing Loan

Fees and Repayments

How much will my loan cost for a Small Loan?

A simple way of reviewing this is to look at the schedule.  Add up all your loan repayments and compare that to the amount loaned.  This will give you the dollar figure if you paid out to schedule.

For our small loans, your costs are simply calculated against the initial loan amount:

  • 20% Establishment Fee
  • 4% Monthly Maintenance Fee

Example for $500 Small Loan over 4 months

  • Establishment Fee: $100
  • Monthly Maintenance Fee: $20
  • Total cost: $180
How much will my loan cost for a Medium or Large Loan?

A simple way of reviewing this is to look at the schedule.  Add up all your loan repayments and compare that to the amount loaned.  This will give you the dollar figure if you paid out to schedule.

For Medium and Large loans, you will be charged an Establishment fee of up to $500, and an annual interest rate of between 28% and 48% depending on your credit profile.  The interest is only applied against your outstanding loan balance, not your initial loan amount.

How do the loan repayments work?

You will get a loan repayment schedule in your e-loan contract and can be found on your online account which you can view from your phone.  For each repayment, the money is taken from your bank account via a Direct Debit you have authorised as part of the sign-up process.

You can make up repayments missed or pay down earlier by paying separate amount via an Electronic Funds Transfer process. 

Can I make an extra Payment or pay my loan offer earlier?

For an extra repayment, please reach out to us at customerservice@cashdirect.com.au or 1300 264 941 and we will provide our Westpac bank details to make an electronic funds transfer from either a Westpac branch or your online bank account.  Once you do, we can credit your loan account and you will see the payment in your online account.

This can be done to pay your loan out earlier or make a catch-up payment.

Can I make an extra Payment or pay my loan offer earlier?

For an extra repayment, please reach out to us at customerservice@cashdirect.com.au or 1300 264 941 and we will provide our Westpac bank details to make an electronic funds transfer from either a Westpac branch or your online bank account.  Once you do, we can credit your loan account and you will see the payment in your online account.

This can be done to pay your loan out earlier or make a catch-up payment.

Will I get charged extra fees?

No. These are the set fees outlined above.  The only extra fee will be a missed payment fee. This is $40 for missing a payment without letting us know at least 24 hours in advance.  We can also credit this missed payment fee if you make it up within the same week.

We are very transparent in our fees, and unlike some payday lending approaches, our loans are designed to be paid simply over a longer period than normal to ensure you can afford you repayments.

Existing Loan
Other Questions
How do I make a Complaint?

If you have a complaint about us, we want to speak to you and help you resolve it.  Most of the time we can resolve through our Internal Dispute Resolution Process (IDR), and want to keep you as a happy long-term customer.  

To make a complaint, please email us at customerservice@cashdirect.com.au or call us 1300 264 941.

We are a member of the Australian Financial Complaints Authority.  If we cannot resolve your complaint, we will refer you to AFCA to help resolve through this External Dispute Resolution process (EDR).

How do I report a fraudulent application?

Identity theft is when someone is using your details to attain financial advantage in some way.  This is loan fraud and a very serious matter. If this happens to you, please contact the police first and report the incident.  Then let us know so we can help you and the police resolve the issue. Always protect your online accounts and ID, and never allow another person access to your bank or loan account.

In the event of suspected fraud please call us on 1300 264 941 or email us at customerservice@cashdirect.com.au

How do I talk to someone?

You can reach us during business hours, which are 8.30am to 5pm Monday to Friday, except public holidays.  Please call us on 1300 264 941 or email us at customerservice@cashdirec.com.au and  we’ll call back at a time that suits you.

What can I do about financial hardship?

If you are experiencing financial hardship, please reach out to us on 1300 264 941 or email customerservice@cashdirect.com.au

We will work with you to get through a tough period.  

We will ask you to complete a statement of financial position and explain your financial pressure points so we can help find a solution forward.  You can find a SOFP from the link below:

https://www.afca.org.au/make-a-complaint/financial-difficulty/sofp/

A Statement of Financial Position is a secure online form that you can complete, which records key information on your current financial situation and how you propose to repay your debts. The form generally takes 10–15 minutes to complete.

You only need to enter your financial information and the electronic form will do the calculations for you. The form will also step you through a series of options to help you work out what kind of help you might need.

You need to know:

  • what you earn
  • what you owe
  • what your living expenses are
  • what you own.
What is a Small Loan or SACC Loan?

A SACC is a Small Amount Credit Contract, a small loan.  This has been defined by the National Consumer Credit Protection ACT (NCCP Act 2009) as having:

  • A credit limit or loan amount of $2,000 or less
  • A loan term in the contract of at least 16 days but no longer than 1 year
  • The debtor’s (borrower’s) obligations under the contract are not, and will not be, secured.  It’s an Unsecured cash loan
What is a Medium Loan or MACC Loan?

A MACC is a Medium Amount Credit Contract, a medium loan.  This has been defined in the National Consumer Protection Act (NCCP Act 2009) as having:

  • The credit limit or loan amount of at least $2,001, but no more than $5,000
  • A loan term of the contract is at least 16 days nut not longer than 2 years
What is a Large Loan or LACC Loan?

A LACC is a Large Amount Credit Contract, a larger loan.  This has been defined in the National Consumer Credit Protection Act (NCCP 2009) as having:

  • A credit limit of at least $5,000, but no more than $10,000
  • The term of the contract is at least 13 months but no longer than 2 years